- Disable Pop-Up blocker
- Clean up spyware (use application such as Spybot and/or AdAware)
- Add DWA server to Internet Explorer's Trusted Sites zone (this may be a good idea for any other intranet servers or via an Active Directory policy)
- Clear out Java Cache by running C:\Program Files\Java\jre1.5.0_0X\bin\javacpl.exe
- Clear out Windows temp folders.
- Reset IE to default settings.
- Tools > Internet Options > Advanced > Disable "Use HTTP 1.1" (you may need to enable it because sometimes IE just doesn't like the setting. I have actually seen it start working by enabling this option.)
- Tools > Internet Options > Advanced > Disable "Do not save encrypted pages to disk"
- Download the MSXML 4.0 SP2. This link will get you to the download. I selected the msxml.msi.
- Clear Browser Cache
- Delete iNotes or Domino Web Access class file
- If one is currently installed, upgrade to the latest Sun JVM
- Windows Update (also verify that a recent Windows Update has not broken this!)
- Load Convert, Fixup, Updall, and Compact against the mailfile
- Reboot
- Defrag
- Run a tool such as Symantec/Norton WinDoctor
As you might imagine, running through the script takes a little time. Once I completed it, however, there was no change in iNotes' behavior. It was then that I had a wild thought - these workstations all have Google Toolbar loaded on them. What if I uninstalled it?
That worked.
Now, it could have been that the Google Toolbar Pop-up Blocker was active, but I did not take the time to investigate that option. I simply used Control Panel and removed Google Toolbar. And, if was there, Google Updater, too.
The Lotus Support site has only a handful of documents referencing Google Toolbar: Likewise, the developerWorks:Lotus forums are rather light on search results as well, with the exception of the Notes/Domino 6 and 7 forum. Perusing the search results there, there were a couple of good hits. After the fact, of course. :-)
In this particular case, my advice would be to uninstall Google Toolbar, unless you want to take some time working with the Google Toolbar Pop-up Blocker.
Link: Chris Whisonant: Domino Web Access Warning
Link: developerWorks:Lotus Support Search 'Google Toolbar'
Link: Notes/Domino 6 and 7 Forum: 'Google Toolbar' Search Results
Technorati tag: SnTT Show-n-Tell Thursday Google Toolbar
Comment posted by Barb09/16/2009 04:31:54 PM
We found 99% of our user's DWA issues revolve around 3rd party toolbars that contain a pop-up blocker. The user has no idea that the pop-up blocker is even there -
Comment posted by Keith Brooks09/17/2009 10:04:02 AM
Homepage: http://www.vanessabrooks.com
You know if you had said...
Historically Google's addons caused problems. The indexer at one time did this as well. Google desktop was to blame in the r7 time frame.
Sorry just bad t/s on our part to not ask the right questions
Comment posted by Gregg Eldred09/17/2009 10:12:29 PM
Homepage: http://www.ns-tech.com/blog/geldred.nsf
@Barb and @Keith: I mean, after testing my troubleshooting skills, and doing the proper thing of talking to Lotus Support, it was Google Toolbar? C'mon. It was, frankly, just plain, dumb luck that I actually looked at the browser and wondered "What if..."
But it certainly explained why only a few people were experiencing this problem.
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