SnTT - Bad 'From' and 'Reply to' Addresses05/29/2008 11:21:29 PMLocation : Cleveland, OH
Interesting issue: Domino 8, Notes 8, POP client. Only happening to a couple of users.
User sends a message to an internet address and the From field looks like this: Joe_User/ou/org%org@internetdomain.org
Example: Gregg_Eldred/Acme%Acme@Acme.acme.com
Since the primary mail client is a POP client, I looked at the Person Document. It had a valid internet address. Looked at the Global Domain Document, but nothing had changed for several months. Restarted the Router. No impact, the messages are still going out wrong.
To make sure that I didn't miss anything, I used this TechNote to confirm the addressing. From the TechNote:
1. If an address is found in the Internet Address field of the Location document, then the mailer will populate the InetFrom field with this address. Router will also use this address to format the From or Reply address.
2. If the Location document's Internet Address field is empty, the Person document is then referenced, and the Reply address will be the Internet address of the Person document. If the Internet Address field is populated, that address will be used.
A. The "Internet address lookup" feature on the Conversions tab of the Global Domain document. The Global Domain document can be found in the Domain view of the Domino Directory; if one does not exist, one can be created.
OR
B. The "Lookup Internet address for all Notes addresses when Internet address is not defined in document" field can be found on the SMTP Server Configuration document. To find the correct field, follow this tab path: (MIME\Conversions Options\Outbound).
If neither A nor B are enabled, and there is no address specified in the Location document, then the default settings of the Global Domain document will be used, and the address format will be as follows:
"Joe_User/ou/org%org@internetdomain.org" without the quotes.
3. If (1) there is no entry in the Internet Address field of the user's Location document, and (2) the user's Internet Address field in the Person document is empty and (3) there is no Internet address specified in the user's Shortname field of the Person document, then the user's Internet address will be built from the Server Configuration document and the Global Domain document.
All of those items were confirmed to be proper.
When I asked the Administrator what was unique about these people, I was told that there was some issue with them, and he deleted the Person Documents and registered "new" users. Hmmm. I opened one mail file and went to the Owner field. While it looked good, I changed it by pulling the same name out of the Domino Directory.
Sent a test message.
The "From" and "Reply to" addresses were properly formed.
While the Owner field looked okay, it was referencing a user that didn't exist. By pulling the name from the Domino Directory, the mail fields were populated correctly.
Link: How is a 'From' or 'Reply to' Internet address formed in Lotus Notes and Domino?
Technorati tag: SnTT Show-n-Tell Thursday
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