Location : Cleveland, OH
Looking back on a Software as a Service (SaaS) contract or project, just about every CIO or high-level manager involved will tell you he wished he had done something differently.
For Adam Sokolic, vice president of product management at National Retirement Partners Inc. (NRP) in San Juan Capistrano, Calif., that gotcha happened after the ink was dry on his SaaS contract, when his staffing levels changed. "We laid off 15 people and [the SaaS vendor] won't let me drop [their licenses], so I have to pay for them for the next six months," said Sokolic, who is in charge of SaaS projects at NRP, a retirement plan broker/dealer with 130 offices and 400 registered financial advisors.
SearchCIO-Midmarket.com has a nice, timely article on SaaS contract advice, ranging from backups to customizations and some points in between. One I would add to the list is "Read and Understand the Service Level Agreements."
Link: SearchCIO-Midmarket.com: CIOs share SaaS contract advice on pricing, customization and more
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