Apple Support - The Best05/06/2008 09:53:39 AMLocation : Cleveland, OH
Your mileage may vary.
According to Consumer Reports, who surveyed 10,000 subscribers over a period of a year and a half, Apple's desktop and laptop technical support blew away the competition. The scores, out of 100 possible points:
Desktop support:
- Apple - 81 percent
- Dell - 56
- Gateway - 54
- HP - 47
- Compaq - 47
Laptop support:
- Apple - 83 percent
- Lenovo - 66
- Dell - 60
- Toshiba - 55
- Gateway - 54
- Sony - 51
- HP - 48
You have to be a subscriber to Consumer Reports to read the report on-line.
I wonder:
- Do the numbers show what you can achieve when a manufacturer controls the hardware and software?
- A "feel good" effect of the Apple brand?
- A different user base?
- The feeling that when you call Apple Support that they really care about you and your hardware (that's what I get when I call them) and aren't trying to get you off the phone?
Link: ZDNet: Consumer Reports: Apple Leads in Support - by double digits
Link: ComputerWorld: Apple tops tech support survey - Consumer Reports says
Technorati tag: Apple
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