Upgrading to Domino Release 7.0.3 may not be as seamless as one might expect.
After upgrading the server, some users (a very small percentage) may notify you that new mail does not appear in the Inbox, it appears in All Documents. Not all users will experience this issue. Hopefully, a FIXUP on the mail file will correct this issue. If it doesn't, you need to do a few things.
Confirm that the time/date on the workstation is correct.
Open the mail file.
Create a new folder.
Cut and paste all mail in the Inbox to the new folder.
Delete the Inbox, using Designer.
Do a Design Refresh/Replace.
Send a test message to the user.
Open the mail file, confirm that new mail is appearing in the Inbox.
Cut and paste the mail from the new folder to the Inbox.
If the user has a local replica, delete it and create a new replica (very important).
This is a unique issue to Release 7.0.3. Apparently, IBM changed the mail template to detect bad time/dates in folders and it prevents new mail from being delivered to the Inbox. How could you have a bad time/date? Maybe at one time the user adjusted their workstation to test for DST or was simply playing around with the time/date in Control Panel.
In any event, the upgrade to R7.0.3 locks this down and you find that new mail isn't going to the Inbox.
While researching this issue, I found a TechNote that explains this phenomena in better detail, including an SPR. This may be fixed in Release 7.0.4 and is fixed in Release 8.
From the TechNote:
One known cause is if the operating system time on a client or server is set greater than (>) 2 days into the future or greater than (>) 23 days into the past and then a folder operation occurs or a folder is modified. If the modified time of the folder or the modified time of the current folder operation is outside of this time frame, an error will be returned.
There is a debug parameter that can provide you with a proactive look at all of the mail files on your server to determine which mail files need to be fixed. As soon as I remember it, I will post it. The caveat is that it will scan ALL of your mail files and ALL of the folders in those mail files. If enabled, be prepared for a bit of logging to wade through.
[UPDATE]: If you want to discover which mail files will have this issue, prior to upgrading your Domino server, use this debug parameter:
Debug_Folder=3
Be prepared for a marked increase in your Notes Log.
Link: IBM TechNote: All new mail messages do not show up in the Inbox for some mail files on Domino 7.0.3 servers
Technorati tag: SnTT Show-n-Tell Thursday
Comment posted by Andy Donaldson03/05/2008 08:07:00 AM
Homepage: http://blog.macian.net
And this issue doesn't always happen right after the upgrade. I upgraded in the fall and am still seeing the "Invalid Time or Date Encountered" appear on some people. The last Lotus tech said it best about the code that caused this. "It seemed like a good idea at the time". That's one of the things I love about the Lotus support folks, they shoot from the hip and are great to work with!
Comment posted by Vitor Pereira03/05/2008 08:28:30 AM
Homepage: http://www.vitor-pereira.com
Gregg,
When you say "Cut and paste the mail from the new folder to the Inbox.", you mean move to the Inbox folder right? Or is the cut and paste operation really necessary?
Comment posted by Gregg Eldred03/05/2008 01:38:50 PM
Homepage: http://www.ns-tech.com/blog/geldred.nsf
@Andy: Thanks for that little ray of sunshine.
@Vitor: Create a new folder. Then select all of the documents in the Inbox, do an Edit - Cut, go to your new folder, and do an Edit - Paste.
Does that help?
Comment posted by Vitor Pereira03/07/2008 09:40:33 AM
Homepage: http://www.vitor-pereira.com
Greg: I did understand what you were saying about cuting and pasting the documents.
My question is: cut and paste creates new docs and originates replication of said docs, is it really necessary to create the new ones, doesn't moving the docs out of the old folder and into the new solve the problem?
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